Frequently Asked Questions
Who can purchase our products?
If you are a patient seeing a Healthcare Practitioner, you can purchase our products directly through them. Some of our partner Healthcare Practitioners may provide you with a unique code to purchase recommended supplements from our NEW! Patient Fulfillment. Patients may purchase products after creating an account with the code provided.
If you are a qualified Healthcare Practitioner and would like to open an account, you can register online.
If you don’t have a local Healthcare Practitioner or you are looking for one who carries our professional brand supplements, you can use our Practitioner Locator tool to find one near you.
Where can I create a Practitioner account?
Healthcare Practitioners may register and create individual or corporate accounts at https://spectruminnovations.ph/registration.
Reviews are typically completed within one business day. We will send an email to notify you that your account is order-ready.
As a Practitioner, how can I place an order?
Orders are accepted by phone or email. As soon as you have created a Professional Account with us, our Accounts Representative will get in touch with you directly.
How do I order if I’m not a Practitioner?
If you are a patient seeing a Healthcare Practitioner, you can purchase our products directly through them. Some of our partner Healthcare Practitioners may provide you with a unique code to purchase recommended supplements from our NEW! Patient Fulfillment. Patients may purchase products after creating an account with the code provided.
If you don’t have a local Healthcare Practitioner or you are looking for one who carries our professional brand supplements, you can use our Practitioner Locator tool to find one near you.
If you need further assistance, send us a message at info@spectruminnovations.ph and we can endorse you to our partner doctors near you.
What is my pricing as a Healthcare Professional?
You may send us an email at sales@spectruminnovations.ph to get the latest product price list. Additional information can be obtained by speaking to your assigned Accounts Representative directly. All prices are subject to change without prior notification.
Can my patients order directly?
Definitely! We have launched our NEW! Patient Fulfillment, an online dispensary that allows your patients direct access to all available products you recommend. Your patients can place their orders at their convenience which will be shipped directly to their doorstep.
If you would like to avail of this service or would like to learn more, please reach out to your assigned Accounts Representative.
Do you deliver nationwide?
Yes, we have nationwide delivery services via courier.
How long does the delivery take?
Our standard delivery lead times are as follows:
- Orders received by 12NN are shipped the same day within Metro Manila.
- Orders received after the cutoff are shipped within 1-2 business days from order confirmation.
- Orders outside Metro Manila take 7-10 business days via courier.
I noticed there is no longer a plastic neckband sealing my supplement bottles. Are they still authentic and safe to use?
As part of our trusted brands’ ongoing sustainability commitment to strive to be fully recyclable by 2025, they have begun eliminating unnecessary plastic from their packaging. By removing the neckbands, it has reduced over 3.5* metric tons of plastic annually from entering the waste stream!
Rest assured, your safety is always our top priority. Your bottle is completely sealed under the cap to prevent tampering, which maintains the security and integrity of the supplements.
If this seal is broken or removed, please contact us at info@spectruminnovations.ph with your order number and the product’s lot number and we would be happy to check for you.
*Based on 2023 annual projection